Shipping policy

Shipping Policy

We are committed to providing fast, reliable, and affordable shipping for all of our customers. Please take a moment to review our shipping policy to ensure a smooth shopping experience.

1. Order Processing

  • Order Confirmation: Once you place an order with us, you will receive an order confirmation email with your order details. Please check your email to ensure your order is accurate.
  • Processing Time: Orders are typically processed within 1-2 business days (Monday through Friday). Please note that processing times may be longer during peak shopping seasons or holidays.
  • Shipping Method: We offer various shipping options, which you can select during checkout. Shipping methods and prices depend on your location, the weight of your order, and the shipping carrier.

2. Shipping Rates & Delivery Times

  • Standard Shipping:

    • Estimated delivery time: 5-7 business days (within the contiguous U.S.)
    • Shipping cost: Calculated at checkout based on your order size and delivery address.

  • Expedited Shipping:

    • Estimated delivery time: 2-3 business days (within the contiguous U.S.)
    • Shipping cost: Calculated at checkout based on your order size and delivery address.

3. Shipping Restrictions

  • P.O. Boxes & APO/FPO Addresses: We can ship to P.O. Boxes and APO/FPO addresses using USPS. Please ensure your shipping address is correct when placing your order.

4. Order Tracking

  • Once your order has been shipped, you will receive an email with tracking information. You can track your order using the link provided or by visiting the carrier’s website.

5. Lost or Stolen Packages

  • Lost Packages: If your package has been marked as delivered but you have not received it, please check with neighbors or household members to confirm receipt. If you still cannot locate it, please contact the carrier to open a claim.
  • Stolen Packages: We are not responsible for packages that are stolen after delivery. We recommend using a secure delivery location or opting for delivery services with signature confirmation, especially for high-value orders.

6. Shipping Issues

  • If you experience any issues with your order, such as an incorrect shipping address, shipping delay, or missing package, please contact our Customer Service team at support@shinehempfarm.com as soon as possible. We will do what we can to help resolve any shipping issues and ensure your order reaches you.

7. Free Shipping

  • We occasionally offer free shipping promotions on orders over a certain amount. These promotions apply only to standard shipping within the contiguous U.S. and may be subject to other terms and conditions.

8. Changes to Shipping Policy

  • We reserve the right to update or change our shipping policy at any time. Any updates will be posted on this page with the effective date listed. Please check this page periodically for any changes.

9. Customer Service

If you have any questions about shipping or need further assistance, please don’t hesitate to reach out to our Customer Service team at support@shinehempfarm.com. We’re here to help!