Refund policy

30-Day No Questions Asked Return Policy

At Shine, we want to ensure that you're completely satisfied with your purchase. To give you confidence in your buying decision, we offer a 30-day no questions asked return policy for all items, even if you've used part of the product. If you're not fully satisfied, you can return the unused portion of the item for a full refund, subject to the following terms and conditions:

1. Eligibility for Returns

  • This policy applies to goods purchased directly from this site only.
  • The return must be initiated within 30 days of the original purchase date.
  • Opened products that have been partially used are eligible for return, as long as there is still a significant portion of the product remaining.

2. Process for Returns

  • To begin a return, please contact our Customer Service team at support@shinehempfarm.com to request a return authorization number (RA#).
  • Once the RA# is provided, please return the product in the original or similarly appropriate box/envelope.
  • Returns should be shipped back using a trackable shipping method, with the RA# clearly marked on the package.
  • Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part.

3. Refunds

  • After we receive the returned product, we will issue a full refund to the original payment method.
  • Refunds will typically be processed within 5-7 business days of receipt and verification of the return.

4. Non-Returnable Items

  • Products that have been completely consumed or that show signs of tampering or damage after purchase will not be eligible for a return.

5. Limitations

  • This return policy applies only to goods purchased directly from this site. Products purchased through third-party retailers or resellers are not eligible for returns under this policy.

6. Exceptions

  • In the case that you receive a defective or incorrect item, please contact our Customer Service team right away, and we will arrange for a full replacement or refund without requiring you to return the product.

We are committed to making sure you are completely satisfied with your purchase. If you have any questions or need further assistance with your return, please don’t hesitate to reach out to us at support@shinehempfarm.com.

Thank you for choosing Shine Family Farms LLC. We appreciate your business!